At houseofcbonlineshop.com, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, you may return eligible items for a refund or exchange within 28 days of receiving your delivery.
Eligibility for Returns & Refunds
To qualify for a refund or exchange, your item must meet the following conditions:
Unworn, unwashed, and unused with all original tags and labels attached.
In its original packaging with no signs of damage, alterations, or markings.
Accompanied by proof of purchase (order confirmation, receipt, or invoice).
Returned within 28 days of delivery (exceptions apply for sale items and certain products).
How to Initiate a Return
Log in to your houseofcbonlineshop.com account or retrieve your order details.
Complete the returns form included with your order or request one via customer service.
Package the item securely and include the completed returns form inside the parcel.
Ship your return using a tracked shipping method (we recommend keeping proof of postage).
Wait for confirmation—once received, we’ll inspect your return and process your refund within 2-3 business days.
Refund Processing
Full-priced items: Refunded to the original payment method.
Sale items: Eligible for exchange or store credit only (no cash refunds).
Shipping costs: Non-refundable unless the return is due to a faulty or incorrect item.
Non-Returnable Items
For hygiene and quality reasons, the following cannot be returned or exchanged:
Underwear & swimwear (unless faulty).
Sale items (final sale, no returns or exchanges).
Custom or personalized orders.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We’ll arrange a replacement or refund at no extra cost6.
Exchanges
Exchanges are subject to stock availability.
If your desired size/color is unavailable, we’ll issue a refund or store credit.
For further assistance, contact houseofcbonlineshop.com Customer Service at [email protected].